Support
What to do when something goes wrong, and the limits the service runs under.
Getting help
Email [email protected]from the address on your account.
To delete your account and its data from any browser, use the account deletion page.
Forgot your password? Request a reset link.
What to include
- The email address on your account.
- What you were trying to do, and what you had already tried.
- The time it happened, so we can find it in the logs.
Common questions
What kind of recording does a voice need?
Three to sixty seconds of clear speech as a PCM WAV file, at most 20 MB, plus the exact words you spoke as the transcript.
What documents can it read?
Plain UTF-8 text up to 200 KB. Chinese and English are supported, including a mix of both in one document.
Why is my generation queued, or why did it fail?
Generation runs on a single GPU, so jobs wait their turn and waiting times vary. A failed job shows its error message on the audio page; if it is not clear, send it to us.
How do I delete a voice or my account?
Voices, documents and audios each have a delete action in the app. Account deletion is available in the app, on the web and through the API.
What happens to my files when I delete something?
Deleting a voice, document or audio removes its stored file. Deleting the account removes every row and every stored file.
Unauthorised voices and copyright
You must only clone a voice you are entitled to use, and only upload text you have the right to use. If your voice was cloned here without your permission, or your copyright was infringed, email [email protected].
What to include in a complaint
- How we can reach you.
- The account or audio concerned, if you know it — an account email or a link to the audio.
- Why you believe the voice or content is unauthorised: for a voice, that you are the speaker or their authorised representative; for copyright, the work concerned and your authority to act for its owner.
What happens next
- We aim to reply within 5 business days.
- While a complaint is being reviewed, the account concerned may be suspended.
- If the complaint is substantiated, the content is removed and the uploader is notified.
- Accounts of repeat offenders are terminated.
We do not run automatic content filtering. Review is done by a person, on report.
Service limits
The limits the service runs under today:
- Reference recordings: 3–60 seconds, PCM WAV, at most 20 MB.
- Documents: plain UTF-8 text, at most 200 KB.
- Up to 5 voices per account.
- Up to 3 generations queued at once.
- Generation runs on a single GPU, so waiting times vary.